RINESH
SHRESTHA
Bridging Technical Solutions with Business Outcomes
Who I Am
About Me
Certified IT Support professional with a Bachelor of Business Information Systems and 3+ years of hands-on experience across telecommunications, logistics, and customer service. I combine academic foundations with practical expertise in ticketing systems, cloud identity, remote monitoring, and business intelligence — bridging technical solutions with clear business outcomes.
Technical Toolbox
A working stack across ticketing, cloud identity, operations, and data.
Helpdesk & Ticketing
Identity & Cloud
IT Operations
Data & Reporting
Systems
Frameworks
Where I've Worked
IT Support Analyst (Intern)
- • Managed tickets via ServiceNow and Jira
- • Administered Azure AD and Microsoft 365 (Teams, SharePoint, Exchange)
- • Performed remote monitoring and patching with N-able
- • Cleaned CSV data to power BI dashboards for IT leadership
Supply Coordinator & IT Support (NSW/ACT)
- • Recognized as Employee of the Month
- • Onboarded 4 new clients in a single month
- • Contributed to server migration during Downer-to-Ensign transition
- • Led full office hardware refresh
Recruitment Consultant (Part-time)
- • Sourced candidates via SeekOut, LinkedIn, Seek
- • Managed pipelines through Greenhouse ATS and Employment Hero
- • Coordinated interviews and reported weekly to hiring manager
Customer Service Representative
- • Managed cash handling and end-of-day reconciliation
- • Trained new staff on POS procedures
- • Trusted with keys and shift handovers
Featured Work
Delivered outcomes across infrastructure, data, and operations.
Server Migration & Infrastructure Upgrade
Contributed to a successful server migration during the Downer-to-Ensign transition.
Power BI Reporting for IT Operations
Cleaned and transformed CSV datasets to feed Power BI dashboards used by IT leadership.
Full Office Hardware Refresh
Led the replacement of all legacy desktop computers, handling installation and setup.
Rapid Client Onboarding
Successfully onboarded 4 new commercial clients in a single month.
Credentials
Google IT Support Professional Certificate
ITIL 4 Foundation
Foundations of Project Management
IT Help Desk for Beginners
Google Data Analytics (Modules Completed)
Academic Foundation
Bachelor of Business Information Systems
How I Communicate
Let's Build Something Together
Currently open to IT Support, Helpdesk, and Systems roles across Australia.